At AVDigitals, we are committed to delivering high-quality services to meet your business needs. We understand that circumstances can change, so we’ve outlined our cancellation and refund policy to ensure clarity and transparency.

1. Cancellation Policy

You may request to cancel your project or services at any time by contacting us at info@avdigitals.com. The following terms apply to cancellations:

• Before Project Start: If you cancel before any work has begun, you will be eligible for a full refund of any deposit or payment made.
• After Project Start: If cancellation occurs after the project has begun, you will be billed for the work completed up to the point of cancellation. Any remaining balance will be refunded, minus any applicable fees for the work already performed.

2. Refund Policy

Refunds are granted based on the stage of the project and the type of service. Please note the following:

• Website Development & Design: If you are not satisfied with the work provided, you may request a partial refund. However, refunds are not available once the project has been completed and approved by you. Refunds will be processed based on the portion of the work not completed at the time of cancellation.
• Google Business Profile Management & SEO Services: Due to the nature of these ongoing services, refunds are not provided for work already completed. Any prepaid fees for services not yet rendered will be refunded if cancellation occurs before the start of the service period.
• Review Marketing Services: Since this service involves continuous efforts, refunds are only applicable for the unused portion of prepaid services. We do not offer refunds for any services already provided.

3. Non-Refundable Services

Certain services are non-refundable once they have been initiated, including but not limited to:

• Domain name purchases
• Third-party hosting or software fees
• Any additional third-party tools or services that have been purchased on your behalf

4. Timeline for Refunds

If eligible, refunds will be processed within 14 business days of the cancellation request. Refunds will be issued to the original payment method unless otherwise agreed.

5. Project Delays

If a project is delayed due to a lack of communication, materials, or feedback from the client, AVDigitals reserves the right to cancel the project. In such cases, a partial refund may be issued based on the work completed up to that point.

6. Contact Us

If you wish to request a cancellation or refund, or if you have any questions regarding our cancellation and refund policy, please reach out to us at info@avdigitals.com.